Have you ever experienced poor customer service? Where either the person or the process has infuriated you?
Well I am passionate about providing quality customer service, so I help businesses and managers to define, measure and improve performance by setting SMART goals, monitoring trends, implementing best practice, and automating tasks where possible. Supporting clients in exceeding customer expectations.
We can discuss your business requirements such as:
With over 20 years experience in operational and customer service management I have a passion and hunger for exceptional service with a 'can do' approach.
One team, one goal. Do you have the right people in the right places doing the right roles? I can develop and train your team to their full potential by analysing monitoring and assessing new and current working practices.
Proven ability to successfully analyse and improve critical business efficiencies. Developing innovative and cost-effective solutions to enhance and improve service as well as reputation for service excellence.
Customer focused with strong leadership skills and a passion for improving performance. A thinking performer with an outgoing and confident personality.
"Sonja at King Consulting is an energetic and creative individual, possessing excellent planning, coaching, procedural writing and customer service skills. Sonja's challenge involved first determining the necessary infrastructure, staffing, equipment and procedures required to establish a fully functioning unit as well as implementing the plan, resulting in a highly effective business unit in a very short period of time" George Caines - President Sales and Operations (HWN)